The Division’s latest patch, 1.1, was intended to fix several problems noted by gamers, including the fixing of daily missions which had been bugged as of late. However, once the patch went live, several gamers noted how their characters were being deleted as they tried to play the game. An entire Reddit forum has been filled up with complaints about characters being erased due to the past.
Ubisoft has been made aware of this, and one of their engineers took to the forum to post:
“I’ve received enough player names and we’re looking into each character individually, We’ll get back to you with more information as soon as we can.”